Effective Date: 04 September 2025
Introduction
Orange Estates Solutions (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy and Cookies Policy explains how we collect, use, and safeguard your personal data when you use our website or services.
Consent: By submitting a newsletter request or any website form, you consent to your data being processed in accordance with this Privacy Policy and agree to its terms.
Data Controller
ORANGE ESTATES SOLUTIONS LTD, registered at Temple Avenue, 3-7 Temple Chambers, EC4Y 0DT, London, United Kingdom, is the controller of your personal data for the purposes of the UK GDPR. You can contact us regarding any privacy-related queries at info@orange-es.co.uk.
1. Information We Collect
We may collect and process the following information:
- Personal details such as name, email address, phone number, and postal address.
- Information you provide voluntarily through newsletter sign-ups, contact forms, correspondence, or enquiries.
- Technical information about your device and website usage, such as IP address, browser type, operating system, and pages visited.
Form and Newsletter Submissions: Any data submitted via website forms or newsletter sign-ups is securely stored and handled in accordance with this policy.
2. How We Use Your Information
We process your personal data to:
- Provide and manage our services.
- Respond to enquiries and communicate updates.Improve our website and services.
- Comply with legal and regulatory obligations.Send newsletters and marketing communications only if you have opted in, including relevant content based on your interests.
Newsletter Sign-Up: By signing up for our newsletter, you consent to receive email communications from us in
accordance with this Privacy Policy. You can unsubscribe at any time using the link in the newsletter.
3. Legal Basis for Processing
We rely on the following legal bases under the UK GDPR:
- Consent: Where you have given explicit permission for us to process your data (e.g., newsletter sign-ups, form submissions).
- Legitimate interests: Where processing is necessary for our business operations, such as responding to enquiries, improving services, or managing our website.
- Legal obligations: Where we are required by law to process your data.
4. Cookies
Our website uses cookies to enhance your experience. Cookies are small text files stored on your device that help us understand usage patterns, personalise content, and analyse website traffic. We may use third-party analytics tools (e.g., Google Analytics) to gather aggregated, anonymous data such as pages visited, time spent, and referral sources. You can manage or disable cookies via your browser, but some website functionality may be affected.
5. Data Sharing and Security
We do not sell or rent your personal data to third parties. We may share data with trusted service providers, such as email delivery platforms or analytics services, under strict confidentiality agreements. We may disclose information to regulatory or law enforcement agencies if legally required. We implement appropriate technical and organisational measures to securely store your data and prevent unauthorised access, disclosure, or loss.
6. Your Rights
Under UK GDPR, you have the right to:
- Access, correct, or delete your personal data.
- Object to or restrict processing of your data.
- Withdraw consent at any time where processing is based on consent.
- Receive a copy of your data in a structured, machine-readable format (data portability).
- Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data is mishandled.
To exercise any of these rights, contact us at info@orange-es.co.uk.
7. Data Retention
We retain your personal data only as long as necessary for the purposes described or to comply with legal obligations.
For example: Newsletter sign-up emails and enquiry forms may be retained for up to three years for administrative purposes or marketing communications (if consented). Any other data may be retained for longer if required by law or for fraud prevention.
8. Governing Law
This Privacy and Cookies Policy, and any dispute or claim arising from it, shall be governed by and construed in accordance with English law. The courts of England and Wales shall have exclusive jurisdiction over all disputes arising under or in connection with this policy.
9. Changes to this Policy
We may update this policy from time to time. Any changes will be published on this page with an updated effective date.