Effective Date: 04 September 2025
These Terms & Conditions (“Terms”) govern the use of our website (www.orange-es.co.uk) and the services provided by ORANGE ESTATES SOLUTIONS LTD (“we”, “our”, “us”). By accessing our website, submitting an enquiry, or engaging our services, you agree to be bound by these Terms. If you do not agree, you should refrain from using our services or website.
1. Scope of Services
We provide tailored property services for landlords, tenants, and investors, including but not limited to:
- End-to-end property management and tenant liaison.
- Rent collection, financial tracking, and real-time dashboard reporting.
- Maintenance coordination and contractor management.
- Support with property acquisitions, investments, and asset management.
- Communication between landlords, tenants, and service providers.
We may update or modify our services at any time without prior notice, provided that such changes do not materially reduce the agreed scope of any contracted service.
2. Client Obligations
By engaging our services, you agree to:
- Provide accurate, complete, and up-to-date information necessary for property management and compliance.
- Ensure all legal obligations (e.g., tenancy agreements, property safety checks, landlord licensing) are met.
- Cooperate with us and respond to reasonable requests for documentation, access, or instructions.
- Promptly inform us of any changes to ownership, tenancy, or property conditions that may affect service delivery.
For Landlords: You remain legally responsible for compliance with property laws, even when delegating services to us.
For Tenants: You agree to provide accurate tenancy information, notify us of maintenance issues promptly, and use the property in line with your tenancy agreement.
For Investors: You acknowledge that investment carries risk, and we provide insights but no guarantee of financial return.
3. Fees & Payments
- All service fees will be confirmed in writing prior to commencement.
- Fees must be paid in accordance with the agreed payment schedule.
- Late or missed payments may result in suspension or termination of services and may incur additional charges.
- All fees are exclusive of VAT unless explicitly stated.
4. Website Use & Access
By using our website, you agree to the following:
- You will not misuse the site, attempt unauthorised access, introduce malware, or exploit vulnerabilities.
- Information provided on the site is for general guidance and may not reflect the latest updates.
- We may restrict access to certain parts of the website or remove content at our discretion.
- We are not responsible for third-party links, content, or services accessible through our website.
5. Third-Party Services
We may engage third-party contractors, agents, or service providers (e.g., maintenance contractors, IT service providers) to deliver aspects of our services. While we carefully select such providers, we are not responsible for the acts or omissions of independent contractors.
6. Liability & Disclaimers
- We strive to provide accurate, reliable, and timely services but make no guarantee of uninterrupted service or specific results.
- To the fullest extent permitted by law, we exclude liability for:
- Indirect, incidental, or consequential losses (including lost rental income, business interruption, investment losses, or reputational damage).
- Issues caused by inaccurate information provided by clients or third parties.
- Delays or failures resulting from events beyond our reasonable control (force majeure).
Liability Cap: Where liability is established, our total liability shall not exceed the total fees paid by the client for the service giving rise to the claim.
7. Intellectual Property
- All website content, including but not limited to text, graphics, logos, icons, and software, is owned or licensed by Orange Estates Solutions Ltd.
- You may not copy, reproduce, or commercially exploit any content without our prior written consent.
- Our branding and materials may not be used in any way that could misrepresent affiliation or endorsement.
8. Privacy & Data Protection
Use of our services is subject to our Privacy & Cookies Policy, which explains how personal data is collected, used, and protected.
- By submitting a form or subscribing to our newsletter, you consent to your data being processed in line with our Privacy Policy.
- We take reasonable steps to ensure all data is stored securely.
- We cannot guarantee absolute security due to the inherent risks of online communication.
9. Termination of Services
We reserve the right to suspend or terminate services immediately if:
- Payments are overdue.
- False or misleading information is provided.
- There is a breach of these Terms.
- Continued service is impractical due to external legal or safety concerns.
Clients may terminate services in accordance with the notice period outlined in their individual agreements.
10. Amendments to Terms
We may update these Terms at any time. Updated Terms will be posted on our website and take effect immediately. Continued use of our services after changes indicates acceptance of the revised Terms.
11. Governing Law & Jurisdiction
These Terms & Conditions are governed by English law. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.